Privacy Policy
Last updated 9 November 2026
This policy explains how CP Agency Ltd, trading as CreativePixels ("we", "us"), collects and uses personal information through this site and its booking pages (the "Site"). We are the controller of that information.
What we collect
- What you tell us: your answers to the questions on the Site (for example the kind of agency you run and how many e-commerce clients you have on retainer), your name, email address, phone number if you give one, and your website.
- Booking details: the time you choose and the information our scheduling provider passes back to us.
- Usage data: pages viewed, steps completed, device and browser information, and the ad or link that brought you to the Site (for example UTM tags and click identifiers).
- Cookies and pixels: we may use the Meta pixel and the Meta Conversions API to measure our advertising. These may set cookies on your device.
How we use it, and why we are allowed to
- To review your application, book your strategy call and contact you about it. We do this to take steps you have asked for before any contract, and in our legitimate interest in answering business enquiries.
- To prepare for the call and follow up afterwards about our services, in our legitimate interest in growing our business. You can ask us to stop at any time.
- To measure and improve our advertising and the Site, in our legitimate interest or with your consent where the law requires it.
- To keep the Site secure and to spot false or automated submissions, in our legitimate interest in protecting the Site.
Who we share it with
We share information only with service providers that help us run the Site and our business, such as our scheduling, hosting, CRM, messaging and analytics providers, the marketing partners that run our advertising, and advertising platforms such as Meta for measurement. They may use it only to provide those services. We do not sell your personal information.
International transfers
Some of these providers are based in the United States or store data there. Where your information leaves the UK, we rely on the safeguards the law provides, such as the UK-US data bridge or standard contractual clauses.
Calls and messages
If you give us your phone number, we may call or text you about the call you booked or applied for. You can ask us to stop at any time. Message and data rates may apply.
How long we keep it
We keep your information for as long as we need it for the purposes above, or as the law requires, and then delete or anonymise it.
Your rights
You can ask us to access, correct or delete your personal information, to restrict or object to how we use it, to move it to another provider, or to stop contacting you. Where we rely on consent you can withdraw it at any time. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office (ico.org.uk), and if you are outside the UK you may have similar rights under your local law. You can also limit cookies through your browser settings and control ad personalisation in your Meta account settings.
Children
The Site is for business owners and is not directed at anyone under 18.
Changes
We may update this policy from time to time. The version on this page, with its date, is the one that applies.
Contact
CP Agency Ltd, trading as CreativePixels, Bartle House, 9 Oxford Court, Manchester, M2 3WQ, United Kingdom. Email hello@cp.agency.